Loyalty, Rewards & Buy-to-Win Campaign Terms and Conditions
SUKUMALL Loyalty, Rewards & Buy-to-Win
- Campaign Name: SUKUMALL Loyalty, Rewards & Buy-to-Win
- Campaign Effective Date: 15/11/2025
- Organizer: SUKUMALL Online Superstore (“SUKUMALL”, “we”, “our”, “us”)
- Platform: www.sukumall.com and the official SUKUMALL mobile app
1.1. The SUKUMALL Loyalty, Rewards & Purchase-to-Win Campaign (“Campaign”) is open to all registered SUKUMALL customers who are residents of Mainland United Kingdom and aged 18 years or above at the time of participation.
1.2. Employees, agents, and immediate family members of SUKUMALL or its affiliated companies, suppliers, and advertising agencies are not eligible to participate.
1.3. Participation in the Campaign constitutes full and unconditional acceptance of these Terms and Conditions.
2.1. The Campaign will run from 15/11/2025 to 31/01/2026 (“Campaign Period”), unless extended or terminated earlier by SUKUMALL.
2.2. SUKUMALL reserves the right to change the Campaign Period at its discretion and will announce any updates on the official SUKUMALL website or app.
3.1. Customers must make a qualifying purchase of products or services on the SUKUMALL platform during the Campaign Period.
3.2. Each successful purchase automatically earns:
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- Loyalty Points – credited to the customer’s SUKUMALL account; and/or
- Purchase-to-Win Entries – automatically entered into the campaign draw or instant reward system.
3.3. Only completed and paid transactions qualify. Cancelled, refunded, or fraudulent orders will not be eligible.
3.4. Multiple entries are permitted as long as each entry is associated with a separate qualifying purchase.
3.5. SUKUMALL reserves the right to verify all entries and disqualify any entry deemed invalid, incomplete, or fraudulent.
4.1. Participants may earn rewards in the form of loyalty points, vouchers, cashback, product gifts, or entries into a lucky draw (“Rewards”).
4.2. “Purchase-to-Win” prizes may include, but are not limited to, cash vouchers, electronic devices, shopping credits, or other sponsored gifts.
4.3. Winners will be selected via lucky draw / digital randomizer / instant win system conducted on or after 31/01/2026.
4.4. Winners will be notified via email, SMS, or in-app notification within7working days after the draw.
4.5. Rewards and prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash.
4.6. SUKUMALL reserves the right to replace any reward or prize with another of equal or greater value without prior notice.
5.1. Loyalty Points are awarded based on the net purchase value (excluding shipping fees, discounts, or vouchers).
5.2. Points can be redeemed for future purchases or exclusive offers on SUKUMALL as per the SUKUMALL Rewards Policy.
5.3. Points are valid for 12 months from the date of earning, after which they will automatically expire.
5.4. SUKUMALL reserves the right to adjust or revoke points for returned, cancelled, or fraudulent transactions.
5.5. Loyalty Points have no monetary value and cannot be exchanged for cash.
6. Winner Verification and Prize Claim
6.1. All winners are subject to verification by SUKUMALL.
6.2. Winners may be required to provide proof of identity, purchase, and account ownership before claiming a prize.
6.3. If a winner cannot be contacted or fails to claim their prize within 14 days, SUKUMALL reserves the right to forfeit the prize and select another winner.
6.4. SUKUMALL’s decisions on all matters relating to the selection of winners are final and binding.
7. Data Protection and Publicity
7.1. By participating, customers consent to the collection, use, and disclosure of their personal information by SUKUMALL for purposes related to the administration of this Campaign.
7.2. Winners agree that SUKUMALL may use their name, likeness, and/or photo for promotional purposes, including online and social media announcements, without additional compensation, unless prohibited by law.
7.3. All personal data will be handled in accordance with the SUKUMALL Privacy Policy available at [www.sukumall.com/privacy].
8.1. SUKUMALL reserves the right to modify, suspend, or terminate this Campaign or amend any of these Terms and Conditions at any time without prior notice.
8.2. SUKUMALL is not responsible for any technical malfunction, network failure, or system error that may affect participation or prize redemption.
8.3. SUKUMALL shall not be liable for any loss, damage, or injury arising from participation in this Campaign or the acceptance and use of any prize.
8.4. In the event of any dispute, SUKUMALL’s decision shall be final.
8.5. These Terms and Conditions are governed by the laws of United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of the courts in Hereford.
For more information or assistance, please contact:
📧 [support@sukumall.com]
📞 our emails have details of our Customer Service Hotline
🌐 www.sukumall.com